Terms & Conditions

At Kinvara Smoked Salmon, we are completely dedicated to your total satisfaction. If you have, any suggestions or comments please email us at info@kinvarasmokedsalmon.com or simply visit our Contact Us page.

Our Contact details:

Kinvara Smoked Salmon
Phone: +353 (0)87 277 6459
Email: info@kinvarasmokedsalmon.com

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any item you wish to buy to your shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. You can choose to create an account with us or simply complete the checkout process as a guest. Kinvara Smoked Salmon reserves the right to refuse the sale of goods. By making a purchase on our website, you are agreeing to abide by these Terms and Conditions. Click here to view our Privacy Policy.

Currency

All prices are in Euros and orders are processed in Euros.

Irish Law

These Terms and Conditions are governed by Irish Law. The place of litigation is the Republic of Ireland.

Payment

We accept all major credit cards including PayPal. If you are shopping from anywhere else outside of the Eurozone, place your order and your credit card company will convert the transaction to your own currency. Do not send credit card information via e-mail. Once your order has been placed, you will receive an Order Confirmation from us and this is to indicate that we have received your order. For larger orders, please reach out to us before placing them via our website.

Shipping and Handling

We deliver to the following countries:

Austria
Belgium
France
Germany
Italy
Luxembourg
Netherlands
Republic of Ireland
Spain

If your Country of Shipment destination is NOT listed above or you would like further information on shipping costs, please contact us via our Contact Us page.

We ship ONLY on a Tuesday for 2-3 day delivery to most European destinations. Other European/Non European destinations may take up to 4-5 days.

You MUST provide us with a valid telephone number for the delivery address. Failure to do so may result in your order not being processed and may not be delivered on time.

A signature may be required as a proof of delivery. Shipments may be subject to local custom inspections, which may incur charges and delays. These are outside of our control. Local taxes and duties must be paid by the recipient. Kinvara Smoked Salmon cannot be held responsible for any delays in overseas deliveries due to collection of these duties and taxes or delays due to customs inspections.

Please Note: Whilst we try and keep our shipping costs constant and absorb any increase couriers levy on us, we reserve the right to amend our Shipping rates at any time. If there are any changes to Shipping Rates, they will always appear here first. Please see the table below for our current Shipping Costs.

Delivery Schedule

We are not responsible for any delays in delivery due to local holidays at the destination. It is the customer’s responsibility to make sure that the scheduled delivery date does not fall on a holiday and that the delivery is not delayed by a holiday during the delivery period.

Correct address and contact phone details must be supplied. All orders must include the post code and the contact telephone number of the recipient. The courier company is not obliged to make extensive inquiries to arrange delivery.

Delays in transit are the sole responsibility of the courier company, unless the delays are caused by the customer by providing incomplete or incorrect address details. Kinvara Smoked Salmon does not accept responsibility for such delays and will not give refunds or replacement orders. Kinvara Smoked Salmon is not responsible for any delay due to Adverse Weather Conditions, either at the point of Shipping, along the Transit Route or at the Delivery Address.

During the Christmas period standard delivery times may be affected due to the large volume increase of shipments and we cannot guarantee a delivery on the exact date requested.

The delivery charges are automatically added to the cost of the product as part of the process of submitting the order online. The delivery charges can be seen before proceeding to the checkout.

There is NO minimum Weight or Quantity required to Ship any of our Products.

Shipping Costs are calculated at Checkout but can also be viewed here. Simply enter your shipping address at checkout and your option(s) will be displayed.

To ensure guaranteed delivery for Christmas, our LAST day for shipping this Christmas Season is: Tuesday December 14th, 2021. We may ship after this date but cannot guarantee delivery in time for Christmas.

Import Duties/Tariffs

Some countries charge a duty or tax on packages over a certain value. If your Kinvara Smoked Salmon order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as Kinvara Smoked Salmon cannot be held responsible for any tax payments.

Tax Charges

There is currently NO VAT charged on Smoked Salmon products. However, please be aware that some countries may place import or other taxes on shipments of Smoked Salmon from Ireland.

Credit Card Security

Firstly, WE DO NOT collect any Credit Card information on our Servers and we do not have access to your Credit Card details at any point of the transaction. The Credit Card transaction is handled by Shopify Payments. Shopify is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This compliance extends by default to all stores powered by Shopify. For more information about Shopify Payments, click here.

When you complete an order with us, this will automatically sign you up to our Newsletter e-mailing list. If you do not wish to receive any further Newsletters from us, simply click the Unsubscribe link at the bottom of the e-mail. Kinvara Smoked Salmon’s mailing list is not shared with any other company or people and is solely for sending information regarding Kinvara Smoked Salmon information, offers and discounts.

Contacting Us

If you need to reach us, please email us using the contact form on our Contact Us page, alternatively, you can call on +353 (0)87 277 6459.

Privacy Policy

Irish Atlantic Smoked Salmon do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses and to store your details if you decide to create an account on the website. They are also used after you have logged on as part of that process. You can turn off cookies within your browser settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

Take and fulfil customer orders
Administer and enhance the site and service
The email address will be passed to our fulfilment company for delivery purposes only. This will include sending you an e-mail to notify you your shipment has been dispatched and the tracking number so you may keep up to date on the whereabouts of your order.

Returns Policy

Because if the perishable nature of the Kinvara Smoked Salmon goods, it is not possible for us to accept returned goods in any situation.

If you wish to cancel an order, please reach out to us immediately via the Contact Us page or by emailing or phoning us. Please have your Order Number on hand. Once the goods have been dispatched, cancellation of the order and refund is not possible due to the perishable nature of the goods.

Faulty or Damaged Goods

If the goods delivered are incorrect or if they are faulty or damaged we will, at the customers discretion, either give a refund or resend the order. The complaint must be received within 5 working days of the delivery date.

Product Images

All Product images shown are owned by Kinvara Smoked Salmon and are for illustration purpose only. Actual Product Packaging may vary to shown, due to packaging enhancement and availability. This in no way whatsoever, will effect the Quality of our Smoked Salmon.

Data Protection

Any data given by the customer is used only to process orders. Credit card details are not stored, so no unauthorised person can gain access to them.

Force Majeure

We assure our customers that we will do our best to meet their requirements. Variations or cancellations may be necessary due to unforeseen circumstances such as war, bad weather conditions, strike actions, labour disputes, fire, floods or other causes beyond the control of Irish Atlantic Smoked Salmon Your rights to return goods are protected under the EU Distance Selling Directive which can be found by Clicking Here.